Shipping policy

Shipping Policy

Thank you for shopping Petora! We are committed to providing a smooth and reliable shopping experience for pet owners across the United States.

Order Processing

All orders are processed within 1–3 business days after payment is successfully received.
Orders are not processed or shipped on weekends or federal holidays.
During high-demand periods, processing times may be slightly extended.

Shipping Locations

We currently ship to addresses within the United States.

Shipping Times

Standard Shipping

Estimated delivery time: 7–15 business days

Expedited Shipping (If Available)

Estimated delivery time: 5–10 business days

Please note that delivery times are estimates and may vary depending on carrier performance, weather conditions, customs processing, or other unforeseen circumstances.

Shipping Costs

Free shipping.
Shipping charges, if applicable, will be calculated and displayed during checkout before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 72 hours for tracking updates to appear after receiving your tracking number.

Split Shipments

To ensure faster fulfillment, items within the same order may be shipped separately from different warehouse locations. If this occurs, you will receive separate tracking details for each package.

Delayed Deliveries

While we strive to meet all estimated delivery times, occasional delays may occur due to:

Carrier service interruptions
Severe weather conditions
Customs inspections
High shipping volumes
Other factors beyond our control

We appreciate your patience and understanding in such situations.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered, please contact us immediately. We cannot guarantee address changes after an order has been processed.

We are not responsible for packages lost or delayed due to incorrect or incomplete shipping information provided by the customer.

Lost Packages

If your package appears lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and provide assistance whenever possible.